Return window
You may request a return within 7 days of delivery for unused pieces in original packaging, unless the product page states otherwise (for example custom or clearance items).
How to request
Sign in to My account, open the delivered order, and use Request return. Share a short reason so our team can guide the next step — pickup, replacement, or refund as applicable.
Damaged or wrong item
If a piece arrives damaged or incorrect, contact us within 48 hours with photos of the packaging and product. We prioritise replacement or a full resolution.
Non-returnable
Custom commissions, personalised finishes, and items marked final sale cannot be returned unless they arrive damaged or defective.
Refunds
Once a return is approved and received, refunds follow our Refund Policy. Timelines depend on your bank or UPI provider.
Need help? Contact us or hello@vassera.rimobit.com.